Set custom durations per appointment type

Each practitioner can have their own duration for each appointment type they're enabled for. For example, your senior dentist might do a check-up in 30 minutes while a graduate dentist needs 45.

Where it lives

• Practitioners → edit a practitioner → Appointment Types card → Duration column.

Steps

1. Open the practitioner's edit page.
2. Scroll to the Appointment Types card.
3. Find the appointment type row.
4. Make sure the Enabled toggle is on (you can't set a duration for a disabled type).
5. Type the duration (in minutes) in the Duration field. The default value is the appointment type's default duration when first enabled.
6. Click Save Practitioner.

How it works

• The duration is per-practitioner per-appointment-type. Changing it for one practitioner doesn't change it for others.
• When you first enable an appointment type for a practitioner, the duration is set to the appointment type's default duration. You can change it after.
• The duration is what we use to calculate slot length in the booking flow.

Tips & things to watch for

• Be realistic — appointments that consistently overrun cause a poor patient experience and bad reviews.
• If you change durations frequently for a practitioner, it might be a sign the appointment type's default duration is wrong. Update it on the appointment type itself instead — see Edit an appointment type.
• The Duration column is disabled when the appointment type is disabled, and when the practitioner is hidden from online bookings.

Related articles

• Choose which appointment types a practitioner can do
• Edit an appointment type