View practices linked to your billing account

If you have multiple practices that share a billing account (typical for organisations with more than one location), all of them appear under one customer record. The Billing → Account page shows the read-only list.

Steps

1. Go to Billing → Account.
2. Scroll to the Practices section at the bottom.
3. The table lists each practice that shares this billing account.

What you can and can't do here

• You can view the list. It confirms which practices roll up into one billing entity / one set of invoices.
• You can't add, remove or modify practices from this page. The page text says: "This is a list of practices linked to your billing account. To add, remove, or modify practices, please contact support."

To add or remove a practice from the billing account

Contact support with:

• The practice name(s) you want to add or remove.
• The legal entity / customer record they should be linked to (or moved away from).

We'll handle it for you and confirm.

Tips & things to watch for

• Charges on the Billing → Bookings table also span all linked practices — the Practice column shows which practice each booking is for.
• One invoice covers all linked practices. The line items on the invoice include patients across all practices.

Related articles

• Update your billing details (legal entity, email, ABN, address)
• Review the new-patient bookings you're being billed for
• Read an invoice — line items and the per-patient breakdown