Update your payment method when an invoice is overdue

If an invoice is overdue (status Due past the due date, or Overdue), the fastest way to clear it is the Pay Now button on the invoice. It opens a Stripe form to enter a fresh card and immediately retries the charge.

Steps

1. Go to Billing → Invoices.
2. Find the invoice with Due or Overdue status.
3. Click Pay Now in the row.
4. The Update Payment Method page opens. Enter the new card details in the Stripe form.
5. Submit. We attempt the charge with the new card.
6. On success, the invoice status moves to Paid and the red "A recent payment has failed" banner clears.

You can also reach this page from:

• The View Invoices link in the red top-of-portal banner.
• The Pay Now alert on the individual invoice detail page.

Tips & things to watch for

• The card you enter on this page is also added to your saved payment methods so it can be used for future months. If you want it to be the default for next month's charge, set it as default afterwards under Billing → Account.
• If the new card also fails (e.g. limit, fraud check), the invoice stays in its previous state and you'll see an error. Try a different card, or call your bank to whitelist the charge.
• Pay Now is per-invoice. If you have multiple overdue invoices, you'll need to repeat the process for each.

Related articles

• Pay an outstanding invoice
• Add a payment method
• Change your default payment method
• "A recent payment has failed" banner — what to do