If you sign in and see "No Practice Access — You don't have access to any practices. Please contact your manager to get access.", your account exists but isn't yet linked to any practice. This usually means you haven't been added to a practice yet, or you've been removed.
What's happening
Your user account is valid (you signed in successfully), but you have no membership at any practice. Without that, the portal has nothing to show you.
What to do
- Ask your practice manager or owner to invite you. They need to go to Setup → Users, click Invite User, enter your email and choose your role.
- Once invited, you'll receive an email with an invitation link.
- Open the link and accept the invitation. You'll either set up a password or, if you already had an account, you'll just need to log in again.
- Sign back in to the portal — you should now land on that practice's dashboard.
If you were previously a member of a practice and have been removed in error, ask the admin to re-invite you with the same email.
Tips & things to watch for
- The invite must be sent to the exact email address you signed up with. If they invite a different one, you'll have a separate account.
- Only an admin at a practice can invite users.
- You can be a member of multiple practices simultaneously — each invite adds another one.
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