Read booking fees

The fees on a booking show the patient what they agreed to pay you when they booked. There are a few different elements you might see on the booking row or in the details dialog.

On the bookings list row

Each row has a Total column showing the total fee in Australian dollars. If the appointment type has no price (e.g. a custom in-flow type), this column shows —.

In the booking details dialog

The Fees section may show:

Total Fee

The headline price the patient agreed to pay.

"Includes $X consult fee"

If the appointment type has a consult fee set, this line shows under the Total Fee. The consult fee is included in the total — it's not added on top.

No Gap badge

A green badge appears if the appointment type has the No Gap flag set. This means the appointment is no out-of-pocket for patients with private health insurance — the rebate from the fund covers the entire fee.

On the patient section

New Patient badge

A grey "New Patient" badge sits next to the patient's name in the booking details when the patient is flagged as a billable new patient. See What "new patient" means and how we identify one.

Where these come from

The Total Fee and Consult Fee are set on the appointment type when you created/edited it. See Edit an appointment type.
The No Gap flag is also on the appointment type.
The New Patient badge is set automatically based on the patient's history at your practice.

Tips & things to watch for

Changing the fee on an appointment type later does not retroactively change existing bookings. Each booking is locked to the fee at the time it was made.
The fees displayed are what the patient pays you — separate from what you pay Fixed Price Dental for marketplace acquisition (see Billing → Invoices).