Pay an outstanding invoice

For invoices in Due or Overdue status, use the Pay Now button to update your payment method and immediately retry the charge. The button is available on the invoice list, on the individual invoice page, and from the red top-of-portal banner.

Steps

1. Go to Billing → Invoices.
2. Find the invoice with Due or Overdue status.
3. Click Pay Now:
   • On the invoice list row, you'll see Pay Now beside View Charges.
   • On the invoice detail page, you'll see the same option in a Payment Required alert.
   • In the red "A recent payment has failed" banner at the top of the portal, click View Invoices then Pay Now on the relevant invoice.
4. Enter card details into the secure Stripe form.
5. Submit. We attempt the charge.
6. On success, the invoice status moves to Paid and any banners clear.

What if the charge fails

• The invoice status remains as it was.
• An error appears in the form. Try a different card.
• If the card you entered is fine but the charge still fails, the most common cause is the bank flagging the transaction as suspicious. Calling your bank to whitelist the charge usually resolves it.

What about the original card?

The card you enter on Pay Now is also added to your saved cards under Billing → Account. If you want this card to be the default for future charges, set it as default afterwards. See Change your default payment method.

Tips & things to watch for

• Pay Now is per-invoice. If you have multiple overdue invoices, repeat for each.
• The Pay Now button doesn't appear on Paid, Void or Draft invoices — there's nothing to pay.

Related articles

• Update your payment method when an invoice is overdue
• Add a payment method
• Change your default payment method
• "A recent payment has failed" banner — what to do