Add an email address to receive booking notifications

Notification recipients are email addresses that receive booking and practice notifications — new bookings, reschedules, cancellations and product updates. They're separate from portal users: a recipient doesn't need a Fixed Price Dental login.

When to use a recipient vs a user

• Use a recipient for shared inboxes (e.g. reception@practice.com.au), or for someone who only needs notification emails (e.g. the practice owner who doesn't use the portal directly).
• Use a user for anyone who needs to log in to the portal. See Invite a teammate to the portal.

Steps

1. Go to Setup → Notifications.
2. Click Add Recipient in the top-right.
3. Fill in:
   • Name (so you can tell recipients apart in the list)
   • Email
4. Click Add Recipient.

The recipient appears in the table. By default they're set up to receive every notification type. To choose specific notifications, see Choose which notifications a recipient receives.

Tips & things to watch for

• Recipients don't get a portal login. They just receive emails.
• The first recipient added typically becomes the primary contact (marked with a yellow star). Notifications about changes to products are always sent to the primary contact. See Set the primary contact for product updates.
• Add a shared mailbox if multiple staff need to see notifications without each having their own recipient.

Related articles

• Choose which notifications a recipient receives
• Set the primary contact for product updates
• Edit or remove a notification recipient