Resend or cancel a pending invitation

Pending invitations appear in the users list with an amber Pending badge. If a teammate didn't get the email or you sent the invite by mistake, you can cancel and re-invite.

Cancel a pending invitation

1. Go to Setup → Users.
2. Find the row for the pending invite (the Pending badge identifies it).
3. Click the × (cancel) button on the right of the row.
4. Confirm: "Are you sure you want to cancel {email}'s invitation?" — click Confirm.

The invitation is deleted. The link in the email no longer works.

Resend an invitation

There's no in-portal "resend" button. The cleanest pattern is:

1. Cancel the existing invitation (above).
2. Send a fresh invitation. See Invite a teammate to the portal.

The teammate receives a new email with a fresh link.

When to cancel vs leave pending

• Cancel if the email was wrong, the role was wrong, or the teammate is no longer joining.
• Leave pending if the teammate just hasn't gotten around to accepting yet — old invites still work as long as they haven't expired or been cancelled.

Tips & things to watch for

• Once an invite is accepted, the row stops being a pending invite and becomes a normal user row. From then on the only way to remove their access is Remove a teammate's access.
• Cancelled invites can't be restored — re-invite to start over.

Related articles

• Invite a teammate to the portal
• Remove a teammate's access