Check the status of an FTA, DNA or not-new-patient request

After you submit a request to mark a patient as FTA / DNA, dispute a "new patient" flag, or otherwise dispute a charge, the Adjustment column on the booking row shows its current status. There are three states.

Status badges

Awaiting Review (clock icon)

We've received your request and it's in our review queue. Reviews are usually completed within an hour — no action required from you.

Approved (green check icon)

The request has been accepted. The booking's Outcome badge updates to No Charge, and the booking is removed from the invoice. If the invoice is in Draft status, it gets recalculated. If the invoice has already been finalised, the booking is credited.

Rejected (red ✗ icon)

The request has been declined. The booking remains billable. If you believe this is wrong, contact support with the booking details and the reason you believe it should be approved.

Where the status appears

On the Billing → Bookings table — in the Adjustment column.
On the invoice's expanded breakdown — approved bookings show the patient row with a strikethrough and an Adjusted badge with a tooltip "Billing adjustment approved — this booking will be removed when the invoice is finalised."

Tips & things to watch for

Reviews usually happen within an hour. If your request has been Awaiting Review for much longer, contact support.
You can have at most one in-flight request per booking. The Request button is hidden once one exists.
A rejected request can be appealed via support — but you can't re-submit the request through the UI without our intervention.