Why we ask for a payment method during sign-up

We ask for a card during sign-up so billing is ready to go the moment your practice is approved. You're not charged today. The card is securely saved with our payment provider and only used once your practice is live and starts receiving billable bookings.

What you'll need

• A debit or credit card you're happy to use as your default payment method.

How it works

• The sign-up form's payment step shows the message "No charge today — your card will be securely saved to your account but will not be charged. Billing only begins once your practice is approved and your first billing cycle starts."
• Card details are handled directly by Stripe; we don't see or store the card number ourselves.
• After approval, you'll be billed monthly for new patients who attended through the platform. You're not charged for non-attendance.
• You can add or change cards at any time from Billing → Account.

Tips & things to watch for

• For the dollar figures on each charge, open any invoice under Billing → Invoices once your practice is live.
• The card you add here becomes your default. If you'd prefer a different card to be the default later, add it from the billing page and switch the default there.
• If your card is declined later, the portal shows a red "A recent payment has failed" banner with a link to update your payment method.

Related articles

• How billing works — when you're charged and when you're not
• Add a payment method
• "A recent payment has failed" banner — what to do