"No payment method on file" banner — what to do

If you see an amber banner at the top of the portal saying:

No payment method on file. Please add a payment method to ensure uninterrupted service.

…it means we don't have a card we can charge for your monthly billing. Without one, your service can be interrupted and you may stop receiving bookings. Adding a card takes a minute.

What you'll need

• A debit or credit card.

Steps

1. Click Add Payment Method on the right-hand side of the banner. (You can also navigate manually: Billing → Account.)
2. In the Payment Methods section, click Add Payment Method.
3. Enter your card details in the secure Stripe form.
4. Submit. The card is added and automatically becomes your default if you don't have one.
5. Refresh the portal — the banner disappears.

Tips & things to watch for

• The banner only shows when you have no payment method at all. If you have a saved card but it later expired or was declined, you'll see the red "A recent payment has failed" banner instead — see that article for the fix.

Related articles

• Add a payment method
• "A recent payment has failed" banner — what to do
• Change your default payment method