Remove a patient block

If a block is no longer needed (the patient has been spoken to, or the issue has been resolved), remove it from the Blocked Patients list.

Steps

1. In the sidebar, expand Patients and click Blocked Patients.
2. Find the block in the table.
3. Click the delete icon at the end of the row.
4. Confirm the deletion.

The block is removed and that patient can attempt to book again.

What it doesn't do

• It doesn't notify the patient that the block has been removed.
• It doesn't restore any cancelled appointments — they're gone.
• It doesn't unblock them at any other practices on your billing account — blocks are per-practice.

Tips & things to watch for

• If you remove a block in error, you can re-add it from the Block Patient dialog with the same matching details.
• If you'd like a record of why the block was removed, note it in your own systems — there's no in-portal log of removed blocks.

Related articles

• Stop a patient from booking with you again
• Choose how a patient block matches