Stop a patient from booking with you again

If a patient shouldn't be allowed to book with you again — repeated no-shows, abusive behaviour, fraudulent details — add a patient block. Blocked patients are prevented from completing a booking at your practice through Fixed Price Dental.

What you'll need

• Either a last name + date of birth to match on, or a mobile number to match on.
• Optionally, notes for your team explaining why.

Steps

1. In the sidebar, expand Patients and click Blocked Patients.

2. Click Block Patient in the top-right.

3. The Add Patient Block dialog opens.

4. Pick How would you like us to match the patient block?:

   • Last name and date of birth — best when the patient might use different mobile numbers but their name and DOB are stable.
   • Mobile number — best when name spellings vary but the phone number stays the same.

   See Choose how a patient block matches.

5. Fill in the matching fields (Last name + DOB, or Mobile number).

6. Optionally add Notes for your team's reference.

7. Click Save.

The block appears in the Blocked Patients table.

What happens after blocking

• Future booking attempts that match this block are stopped at the booking flow before completing.
• Existing bookings are not automatically cancelled. If the patient has upcoming bookings, cancel them separately if needed.
• Blocks are per-practice. They don't apply across all practices on your billing account.

Tips & things to watch for

• Use blocks sparingly and only with cause. They're a strong measure.
• Notes are visible to your team only — patients never see them.
• Blocks can be removed later. See Remove a patient block.

Related articles

• Choose how a patient block matches
• Remove a patient block
• Search for a patient