Add a public holiday or one-off closure

Use exceptions for one-off changes to your usual opening hours — public holidays, staff training days, or any single date when you'll be closed or running on different hours.

Steps

1. Go to Profile → Opening Hours.
2. Scroll down to the Exceptions table.
3. Click Add Exception in the top-right of the table.
4. Fill in the exception:
   • Date — pick the date.
   • Name — required. A short label like Anzac Day or Staff training.
   • Closed all day? — tick if you're closed; the open and close time fields disappear.
   • Open time and Close time — only if you're open on a different schedule that day.
   • Notes — optional.
5. Click save. The exception appears in the table.

Tips & things to watch for

• Exceptions override your normal weekly opening hours for that single date only. They don't change your weekly schedule.
• For a date marked "Closed all day", the Opening Hours column shows "Closed".
• Add public holidays in advance so they show on your public listing and patients can plan around them.
• If you'll be closed for a stretch of consecutive days (e.g. a Christmas break), add an exception for each day individually. There's no multi-day or date-range exception.
• You can also block out specific time windows for a single practitioner without affecting the public listing — see Hide a time window from online booking (non-integrated practices only).

Related articles

• Edit or remove an opening-hours exception
• Set your weekly opening hours
• Hide a time window from online booking