Update the policies patients see during booking

Your practice policies are shown to patients at the start of the booking form. Each policy has a name, a description and a text area where you write your wording. The same set of policies applies to every booking made at this practice.

Steps

1. Go to Setup → Policies.
2. You'll see one section per catalog policy (e.g. cancellation, late arrival). Each shows a description explaining what that policy is for, and a textarea with the maximum character length displayed in the bottom-right corner.
3. Edit the text inside each textarea. The character counter updates as you type.
4. Click Save at the bottom of the page. You'll see a confirmation: "Policies updated — Your policies have been updated successfully."

What to write

The page includes guidelines you should follow:

• Don't include any phone number or website
• Don't direct patients to book outside of Fixed Price Dental
• Keep messaging short and concise — patients tend to skip long messages

Aim for plain English and the bare minimum information patients need. They're trying to book an appointment; long policies make them bounce.

Tips & things to watch for

• The Save button stays disabled until you actually change something.
• You can leave a policy textarea empty if it doesn't apply to your practice — patients won't see an empty section.

Related articles

• Add a custom message to your booking confirmations and reminders