Fixed Price Dental's billing model is straightforward: you only pay when a new patient attends. There are no monthly subscription fees, no per-listing charges, and no fees for non-attendance or cancellations. To see the dollar figures on each charge, open any invoice under Billing → Invoices.
What you're charged for
A booking is billable when all of the following are true:
- The booking was made through the Fixed Price Dental marketplace.
- The patient is a new patient at your practice (see What "new patient" means and how we identify one).
- The patient attended the appointment.
If all three are true, the booking is included in your monthly invoice. Each charged booking shows on the invoice's per-patient breakdown.
What you're not charged for
- Existing patients booking through the marketplace.
- Cancelled bookings.
- No-shows (patients who didn't attend).
- Bookings made directly through your PMS or by phone (those never enter our system).
How charges roll up into invoices
- Bookings are gathered through the month.
- A draft invoice is created with the upcoming charges. You have 7 days to request adjustments. See Your billing cycle and the 7-day grace period.
- After the grace period, the invoice is finalised and your default payment method is charged.
Where to see what you'll be billed for
- Billing → Bookings — the per-booking list with an outcome badge for each (Existing Patient, Cancelled, No Charge, Charged, Pending Charge).
- Billing → Invoices — your draft, due, paid and void invoices, with per-patient breakdowns.
Tips & things to watch for
- If a patient was billed but you don't believe they should have been, request a billing adjustment. See Mark a patient as FTA, DNA or not a new patient (and other reasons to dispute a charge).
- New patients sometimes have an existing record in your PMS under a slightly different name — we explain how matching works in What "new patient" means and how we identify one.
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