Reschedule a patient's booking

Move a booking to a new date, time or practitioner. The patient is notified of the new details and the old time slot is freed up.

What happens in your PMS

For practices connected to Praktika or Core Practice, rescheduling here propagates to your PMS automatically — no manual mirroring required.

If we add a new integration in future that doesn't support automatic rescheduling, the reschedule dialog will show a "Manual update required" alert telling you to also update the booking in your PMS yourself. None of our currently-supported integrations work this way.

For non-integrated practices, there's no PMS to update.

Steps

1. Go to Bookings.
2. Find the booking row.
3. Click the menu (three dots) at the end of the row.
4. Click Reschedule.
5. The Reschedule Booking dialog opens with the patient name and appointment type. The form is pre-filled with the booking's current practitioner, date and times.
6. Change any of:
   • Practitioner (search-and-pick)
   • Date
   • From time and To time
7. Optionally enter a Reason (optional).
8. Click Reschedule. You'll see "Booking rescheduled successfully."

The booking is updated. The patient receives a notification with the new details.

Why "Reschedule" might be greyed out

The Reschedule action is disabled for some bookings (for example, if the original appointment time has already passed, or if the booking has been cancelled). See Why "Reschedule" or "Cancel" is greyed out for a booking.

Tips & things to watch for

• The Reschedule button stays disabled until you actually change something on the form.
• Date validation — you can't pick a date in the past.
• If the new time falls outside the practitioner's availability or the practice's opening hours, the reschedule may still go through, but consider whether the change makes sense in your day-to-day operations.
• If you ever see a "Manual update required" alert in the reschedule dialog, your integration doesn't support automatic rescheduling — you'll need to update the booking in your PMS as well to keep the two systems in sync.

Related articles

• Cancel a patient's booking
• Why "Reschedule" or "Cancel" is greyed out for a booking
• What changes when you're connected to a PMS